COURSE OVERVIEW

A programme designed to equip new managers with the necessary knowledge and skills to be successful from the start. It covers the essential management skills and knowledge to help people get the best out of their teams and avoid the mistakes newly promoted managers all too often make

Who should attend?

Anyone about to be, or recently appointed to, a first line management/supervisory role; anyone in a management role who has not received any formal management training; anyone with aspirations to managing others

CONTENT

• The role of the manager
• Leadership styles - understanding the difference between leadership and management
• Appreciation of the different leadership styles - self awareness
• Developing style flexibility
• Key management and leadership activities and skills
• Decision making - different styles
• Motivation the theories and the role of the manager - what motivates different people
• Influencing and emotional intelligence - what is it? How to develop it
• Developing good communication skills and flexibility
• Dealing with difficult people - assertiveness skills
• Transactional analysis for managers - overview

Our courses are practical, lively and participative. There will be a minimum of 6 delegates but no more then 12 on any course so individual attention is assured. Participants will receive a full workbook covering all areas covered to use as reference for the future.